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Shipping Policy

Shipping Policy – Sofia Vittoria

Thank you for choosing Sofia Vittoria. Below you'll find everything you need to know about the shipping of your order.

1. Shipping Locations

I currently ship throughout Canada.

If you're located outside Canada and would like to place an order, please contact me before purchasing to discuss available shipping options.

2. Order Processing & Delivery

Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays.

Once dispatched, estimated delivery within Canada is typically 3–8 business days, depending on your location.

During busy periods, including public holidays and special promotions, processing and delivery times may be slightly longer.

3. Shipping Costs

Shipping costs are calculated in Canadian Dollars (CAD) at checkout based on your delivery address. The final shipping cost will always be displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking number.

You can use this tracking number to follow your parcel throughout its journey.

5. Delivery Delays

While I do everything possible to ensure your order arrives on time, occasional delays may occur due to circumstances beyond my control, including:

  • Courier delays
  • Severe weather
  • Public holidays
  • Industrial action or other unforeseen events

If your order hasn't arrived within the expected timeframe, please contact me at:

📧 info@sofiavittoria-jewels.com

6. Delivery Address

Please ensure your delivery address is accurate and complete when placing your order.

I cannot accept responsibility for parcels delayed or returned due to incorrect or incomplete address information provided during checkout. Additional shipping charges may apply if a parcel needs to be resent.

7. Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost, please contact me within 7 days of the expected delivery date and include photos where possible.

I'll investigate the issue and, where appropriate, provide a replacement or refund in accordance with your rights under applicable Canadian consumer protection laws.

Questions?

If you have any questions about shipping, I'd be happy to help.

📧 info@sofiavittoria-jewels.com

With love,
Sofia Vittoria 💌