Privacy Policy

Privacy Policy – Sofia Vittoria

At Sofia Vittoria, protecting your privacy is important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website or place an order.

1. Information I Collect

When you visit my site or place an order, I may collect the following information:

  • Name
  • Email address
  • Shipping address
  • Phone number (if provided)
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • Browsing information (such as IP address, browser type, and pages visited), collected via cookies and similar technologies

2. How I Use Your Information

I use your personal information to:

  • Process and ship your orders
  • Communicate with you about your order or enquiries
  • Send order confirmations and tracking updates
  • Improve my website and customer experience
  • Send promotional emails or newsletters (only if you have opted in, and you may unsubscribe at any time)
  • Comply with legal obligations

3. Sharing of Information

I do not sell or rent your personal information to third parties. I may share your information with trusted third parties strictly for the purpose of operating my business, such as:

  • Payment processors (e.g. PayPal, Shop Pay, Apple Pay, Google Pay)
  • Shipping and courier companies
  • Website hosting and e-commerce platform providers (e.g. Shopify)

These third parties only have access to the information necessary to perform their services and are required to protect your data.

4. Cookies

My website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies through your browser settings, though this may affect certain site functions.

5. Data Security

I take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and I cannot guarantee absolute security.

6. Data Retention

I retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, for tax or accounting purposes).

7. Your Rights

Under the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information I hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal requirements
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact me at info@sofiavittoria-jewels.com.

8. Children's Privacy

My website and products are not intended for children under 18 without parental or guardian consent. I do not knowingly collect personal information from children.

9. Changes to This Policy

I reserve the right to update or modify this Privacy Policy at any time. Changes will take effect once published on the site.

10. Contact

For any questions or concerns regarding this Privacy Policy or your personal information, you can contact me at:

Email: info@sofiavittoria-jewels.com
Website: https://sofiavittoria-jewels.com/

With love, Sofia Vittoria