Privacy Policy – Sofia Vittoria

At Sofia Vittoria, your privacy is important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website or place an order, in accordance with applicable Canadian privacy laws.

1. Privacy Officer

Sofia Vittoria is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

📧 info@sofiavittoria-jewels.com

2. Information I Collect

When you visit my website or place an order, I may collect:

Your name
Email address
Shipping address
Phone number (if provided)
Payment information (processed securely by third-party payment providers – I never store your full card details)
Order history
IP address
Browser type and device information
Website usage information collected through cookies and similar technologies

3. How I Use Your Information

I collect and use your information to:

Process and deliver your orders
Communicate with you regarding your order
Send order confirmations and tracking updates
Respond to customer enquiries
Improve my website and customer experience
Send marketing emails or newsletters (only if you have chosen to receive them)
Comply with legal and accounting obligations

4. Sharing Your Information

I never sell or rent your personal information.

Your information may be shared only with trusted service providers who help operate my business, including:

Payment providers (such as PayPal, Shop Pay, Apple Pay and Google Pay)
Courier and delivery companies
Shopify and other website service providers
Email and marketing service providers where applicable

These providers may only use your information to perform services on my behalf and are required to protect your personal information.

5. Overseas Disclosure

Some of my service providers may store or process information outside Canada.

Where this occurs, I take reasonable steps to ensure your personal information is handled and protected in accordance with applicable Canadian privacy laws.

6. Cookies

My website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyse website traffic
Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

7. Keeping Your Information Secure

I take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

Although I take every reasonable precaution, no method of transmitting information over the internet can be guaranteed to be completely secure.

8. How Long I Keep Your Information

I retain your personal information only for as long as reasonably necessary to:

Fulfil your order
Meet legal and accounting requirements
Resolve disputes
Enforce my agreements

When information is no longer required, it is securely deleted or anonymised.

9. Your Privacy Rights

Under applicable Canadian privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Ask questions about how your information is collected, used, or disclosed
Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions

To exercise any of these rights, simply contact me at:

📧 info@sofiavittoria-jewels.com

If you believe your privacy rights have not been respected, you may lodge a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy authority.

10. Children's Privacy

My website and products are not intended for children without the consent of a parent or legal guardian.

I do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The latest version will always be published on this website.

12. Contact

If you have any questions about this Privacy Policy or your personal information, please contact me:

📧 Email: info@sofiavittoria-jewels.com

🌐 Website: https://sofiavittoria-jewels.com

With love,
Sofia Vittoria 💌