Return Policy – Sofia Vittoria

Your satisfaction means a great deal to me. If you're not completely happy with your order, you may request a return in accordance with the policy below. This policy is in addition to your rights under applicable Canadian consumer protection laws.

1. 90-Day Return Policy

I offer a 90-day return policy from the date your order is delivered.

If you'd like to return your jewellery, simply contact me before sending your item back:

📧 info@sofiavittoria-jewels.com

2. Return Conditions

Jewellery may be returned provided that it:

• Has not been worn or damaged
• Is in its original condition
• Includes all original tags
• Is returned in its original packaging

Items showing signs of wear or damage cannot be accepted unless they are faulty or were supplied incorrectly.

3. Non-Returnable Items

The following items cannot be returned:

• Personalised or custom-made jewellery
• Items clearly marked as non-returnable at the time of purchase

4. How to Return an Item

1. Email me with your order number.
2. Wait for confirmation and return instructions.
3. Send the item to the return address provided.

Unless the item is faulty or I made an error with your order, return shipping costs are the responsibility of the customer.

5. Refunds

As the jewellery itself is provided free of charge, refunds apply only to the shipping fee you paid.

Once your returned item has been received and inspected, your refund will be processed using your original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.

6. Faulty or Incorrect Items

If your jewellery arrives damaged, faulty, or you receive the wrong item, please contact me within 7 days of delivery and include clear photos of the issue.

Where required under applicable Canadian consumer protection laws, I will provide an appropriate remedy, including:

• A replacement at no additional cost, or
• A full refund of the shipping fee paid

7. Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws.

If your purchase does not meet the consumer protections or legal guarantees applicable to you under Canadian federal or provincial law, you may be entitled to an appropriate remedy, which may include a repair, replacement, or refund.

8. Liability

I recommend using a tracked shipping service when returning an item, as I cannot accept responsibility for returns lost in transit.

This does not affect your rights under applicable Canadian consumer protection laws.

If you have any questions, I'm always happy to help.

📧 info@sofiavittoria-jewels.com

With love,
Sofia Vittoria 💌